Hello,

Thank you for your kind feedback! We're glad the hotel met your needs for your overnight stay and that the late check-in went smoothly. We hope to welcome you again on a future trip!

Wishing you all the best and a pleasant day.
The Brit Hotel Caen Herouville Team

Hello,

Thank you so much for your kind and thoughtful feedback. We're delighted that you appreciated the comfort, cleanliness, and especially the warm welcome from Franck and the team. You're absolutely right — while we're not a five-star château, we aim to offer five-star hospitality. It's always a pleasure to assist our guests, and knowing you'd choose to stay with us again truly means a lot. Safe travels, and we hope to welcome you back soon!

Wishing you all the best and a pleasant day.
The Brit Hotel Caen Herouville Team

Hello,

Thank you for your review!
We're glad to hear that our hotel met your needs for a stopover on the way to the ferry port. It’s great to know you appreciated the room, bathroom, and easy access. We hope to welcome you again on a future trip!

Wishing you all the best and a pleasant day.
The Brit Hotel Caen Herouville Team

Hello,

Thank you very much for your feedback.

We’re glad you appreciated the warm welcome from our team and felt the price was in line with the services provided. It’s true that our rooms are compact, which matches our budget-friendly positioning.

Your comments are valuable and will be taken into consideration in our future planning.

We look forward to welcoming you again.

Wishing you all the best and a pleasant day.
The Brit Hotel Caen Herouville Team

Bonjour,

Merci d’avoir pris le temps de répondre à notre questionnaire.

Nous sommes ravis que plusieurs aspects de votre séjour, comme l’accueil, le petit-déjeuner ou la connexion Wi-Fi, vous aient satisfait. Votre retour globalement positif nous encourage, et vos notes nous permettent d’identifier les points à améliorer.

N'hésitez pas à nous faire part de tout détail supplémentaire qui pourrait nous aider à mieux répondre à vos attentes lors d’un prochain séjour.
Au plaisir de vous accueillir à nouveau.

Vous souhaitant une bonne continuation et une agréable journée
L'équipe du Brit Hotel Caen Herouville

Hello,

Thank you very much for your feedback. We’re pleased to hear that you found our team welcoming and enjoyed the quality and value of our restaurant.

Regarding the fish and chips, we understand your surprise. While the dish is listed as "fish and chips," we always ask our guests what kind of side they would prefer, as some specifically request to avoid fries. Our goal is to be as flexible as possible to suit everyone’s preferences — but we take note that this may not have been clear enough in your case, and we will make sure to improve on that point.

Thank you again for your comments, and we hope to have the pleasure of welcoming you back soon.

Wishing you all the best and a pleasant day.
The Brit Hotel Caen Herouville Team

Hello,

Thank you very much for your kind and detailed feedback! We're delighted to hear that you enjoyed the warm welcome from our staff, the variety and quality of our breakfast, and the comfort of your room.
It's always a pleasure to know our guests have had a pleasant and peaceful stay. We hope to welcome you again soon!

Wishing you all the best and a pleasant day.
The Brit Hotel Caen Herouville Team

Hello,

Thank you very much for taking the time to share your experience with us and for your kind words.

We are delighted to hear that you had a very pleasant stay with us. It is wonderful to know that the gentleman who greeted you upon your arrival and departure was polite and helpful. We pride ourselves on providing exceptional customer service, and your feedback is greatly appreciated.

We are also pleased that you found your room to be lovely and comfortable. Our team works hard to ensure that our guests feel at home and enjoy their stay. Additionally, we are glad that you found our pricing to be excellent, as we strive to offer great value for our guests.

We look forward to welcoming you back in the future and hope to provide another wonderful experience.

Thank you again for your positive review and support.

Wishing you all the best and a pleasant day.
The Brit Hotel Caen Herouville Team

Good Morning,

Thank you for taking the time to share your experience. We are delighted to hear that, despite the restaurant being closed, you had a good stay and that our helpful staff contributed to your satisfaction.

Our restaurant is open from Monday to Thursday (evenings only). We hope this did not disrupt your stay too much.

We look forward to welcoming you again very soon and providing you with an even better experience.
The Brit Hotel Caen Hérouville Team

Good Morning,

Thank you very much for your enthusiastic feedback! We are delighted that you found our establishment ideal for a short stop.
We are pleased to hear your appreciation of our friendly staff, good food, and secure parking.

Regarding the breakfast hours, we apologize, but we can hardly modify them due to our team's schedule. However, for very early departures, we can prepare a breakfast tray for you the night before, which you can take to your room so you can still have breakfast before you leave.

We look forward to the pleasure of welcoming you again on your next visit.
Wishing you a pleasant day.

The Brit Hotel Caen Herouville Team

Good Morning,

Thank you very much for your positive feedback! We are delighted to hear that you found our reception staff welcoming, helpful, and friendly.
Ensuring our guests feel comfortable and well-cared for is our top priority, and it’s wonderful to know that you had a pleasant stay.

We’re also pleased to hear that you found the beds comfortable and that our team, provided good service.
Your kind words will be shared with them, as they will surely be encouraged by your appreciation.

We look forward to welcoming you back in the future. If there’s anything specific we can do to make your next stay even better, please do not hesitate to let us know.

Wishing you a pleasant day
The Brit Hotel Caen Herouville

Good Morning,
Thank you for your feedback. We are delighted to know that you have found our hotel very good value for a short stay.
Your satisfaction is important to us, and we hope to have the pleasure of welcoming you again during your next visit.
Wishing you a great day.
The Brit Hotel Caen Herouville Team