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Reviews of our hotel in Hérouville
Indice de
Satisfaction client
Satisfaction client
87 %
the 02/11/2023
Alone - 50-59 years - Date of stay : 31/10/2023
Alone - 50-59 years - Date of stay : 31/10/2023
Adequate. Not as convenient for town as I'd thought
Hotelier's response : Dear Lowes,
Thank you so much for taking the time to share your thoughts about your stay with us. We always appreciate feedback from our guests!
We understand that while your stay at our hotel was adequate. We strive to provide each guest with a comfortable and memorable stay, and we apologize if this was not the case for you. At our hotel, we place a high value on delivering exceptional service to each of our guests.
Thank you again for your feedback. We hope that you will consider visiting us again in the future!
Brit Hotel Caen Herouville
From Harry, the 10/10/2023
couple - 70-79 years - Date of stay : 09/10/2023
couple - 70-79 years - Date of stay : 09/10/2023
Good stay, helpful staff, good location, pity about the pillows
Hotelier's response : Bonjour,
Merci pour votre avis dans l'ensemble positif, nous sommes navrés que vous ayez rencontrés des problèmes avec nos oreillers.
Nous allons mettre en place la possibilité pour nos clients de demander à l'accueil des oreillers plus mou ou plus ferme.
N'hésitez pas a demander à l'accueil lors d'un prochain séjour dans notre établissement
Bonne journée et bonne continuation à vous
Brit Hotel Caen Hérouville
From Andrea H., the 06/10/2023
couple - 60-69 years - Date of stay : 04/10/2023
couple - 60-69 years - Date of stay : 04/10/2023
Very pleasant stay, we had the evening meal at the restaurant which was delicious and good value for money.
Hotelier's response : Bonjour,
Merci pour votre temps et votre commentaire
Nous sommes ravis d'apprendre que votre séjour ait répondu à vos attentes.
En espérant vous revoir lors d'un prochain séjour
Bonne journée à vous
Brit Hotel Caen Herouville
From David S., the 26/09/2023
couple - 60-69 years - Date of stay : 25/09/2023
couple - 60-69 years - Date of stay : 25/09/2023
OK for a night , but doubt we would say there again.
Hotelier's response : Bonjour,
Nous sommes désolé d'apprendre que votre séjour ne c'est pas très bien passé.
Nous tenons compte de vos remarques et allons chercher des solutions pour ne pas que ces problèmes se reproduisent.
Bonne journée à vous et bonne continuation
Brit Hotel Caen Herouville
From Mike B., the 21/09/2023
couple - 70-79 years - Date of stay : 17/09/2023
couple - 70-79 years - Date of stay : 17/09/2023
The stay was fine the receptionist was excellent. We do not know Caen so we had a bottle of wine on the terrace even though the restaurant was closed. He supplied a corkscrew and glasses.
Hotelier's response : Bonjour,
Nous sommes ravis que votre séjour chez nous ce soit bien passé.
En vous souhaitant une bonne journée et continuation
Cordialement
L'Equipe du Brit Hotel Caen Herouville
the 15/08/2023
Alone - 40-49 years - Date of stay : 14/08/2023
Alone - 40-49 years - Date of stay : 14/08/2023
I enjoyed my stay at the hotel.
Hotelier's response : (English) Thank you very much for your review.
Your comment motivates us and makes us extremely happy.
Hope to see you again in our establishment.
Wishing you a good continuation and a good day.
Sincerely,
The Brit Hotel Caen Epopea Citis team
(French) Merci beaucoup pour votre avis et votre temps.
Votre commentaire nous motive et nous fait extrêmement plaisir.
En espérant vous revoir au sein de notre établissement.
Vous souhaitant une bonne continuation et une bonne journée.
Cordialement,
L'équipe du Brit Hotel Caen Epopea Citis
From Ruth, the 07/08/2023
couple - 70-79 years - Date of stay : 06/08/2023
couple - 70-79 years - Date of stay : 06/08/2023
Good for an overnight stay.
Well sited for access to the city in general
Hotelier's response : Thank you very much for your opinion and your time.
It means a lot to us and your criticism helps us to identify areas for improvement so that you can have a more enjoyable time on your next visit.
We wish you all the best for the future.
Yours sincerely
The Brit Hotel Caen Epopea Citis team
the 28/07/2023
couple - 70-79 years - Date of stay : 26/07/2023
couple - 70-79 years - Date of stay : 26/07/2023
Clean and tidy. Friendly staff. A bit expensive.
From Richard, the 17/07/2023
Alone - 60-69 years - Date of stay : 15/07/2023
Alone - 60-69 years - Date of stay : 15/07/2023
Comfortable, clean and quiet, and very helpful staff
From Ben, the 13/07/2023
couple - 70-79 years - Date of stay : 12/07/2023
couple - 70-79 years - Date of stay : 12/07/2023
Very comfortable. Some road noise so ask for gardenside room, I forgot this time. Apart from that, a very comfortable stay and will have breakfast next time. I think they are new owners, the hotel is cleaner and just generally smarter than the last time we stayed. We just didn't get a friendly goodbye as the laundry lorry was there so all personal were away from the counter. A man in an apron came to take our key but was not interested in wishing us a good day and safe journey as most hoteliers do. However, I would still give the hotel 9/10.
From Peter E., the 05/07/2023
Friends - 60-69 years - Date of stay : 04/07/2023
Friends - 60-69 years - Date of stay : 04/07/2023
Highly recommended, comfortable, friendly accommodating staff, excellent value for money
the 01/07/2023
Business - 50-59 years - Date of stay : 30/06/2023
Business - 50-59 years - Date of stay : 30/06/2023
The staff are all cheerful and helpful, the rooms are a little dated & bathrooms very small but the room was clean, the bed comfortable and the restaurant food was most enjoyable.
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