Hello,

Thank you for your kind feedback! We're glad the hotel met your needs for your overnight stay and that the late check-in went smoothly. We hope to welcome you again on a future trip!

Wishing you all the best and a pleasant day.
The Brit Hotel Caen Herouville Team

Hello,

Thank you so much for your kind and thoughtful feedback. We're delighted that you appreciated the comfort, cleanliness, and especially the warm welcome from Franck and the team. You're absolutely right — while we're not a five-star château, we aim to offer five-star hospitality. It's always a pleasure to assist our guests, and knowing you'd choose to stay with us again truly means a lot. Safe travels, and we hope to welcome you back soon!

Wishing you all the best and a pleasant day.
The Brit Hotel Caen Herouville Team

Hello,

Thank you for your review!
We're glad to hear that our hotel met your needs for a stopover on the way to the ferry port. It’s great to know you appreciated the room, bathroom, and easy access. We hope to welcome you again on a future trip!

Wishing you all the best and a pleasant day.
The Brit Hotel Caen Herouville Team

Hello,

Thank you very much for your feedback.

We’re glad you appreciated the warm welcome from our team and felt the price was in line with the services provided. It’s true that our rooms are compact, which matches our budget-friendly positioning.

Your comments are valuable and will be taken into consideration in our future planning.

We look forward to welcoming you again.

Wishing you all the best and a pleasant day.
The Brit Hotel Caen Herouville Team

Bonjour,

Merci d’avoir pris le temps de répondre à notre questionnaire.

Nous sommes ravis que plusieurs aspects de votre séjour, comme l’accueil, le petit-déjeuner ou la connexion Wi-Fi, vous aient satisfait. Votre retour globalement positif nous encourage, et vos notes nous permettent d’identifier les points à améliorer.

N'hésitez pas à nous faire part de tout détail supplémentaire qui pourrait nous aider à mieux répondre à vos attentes lors d’un prochain séjour.
Au plaisir de vous accueillir à nouveau.

Vous souhaitant une bonne continuation et une agréable journée
L'équipe du Brit Hotel Caen Herouville

Hello,

Thank you very much for your feedback. We’re pleased to hear that you found our team welcoming and enjoyed the quality and value of our restaurant.

Regarding the fish and chips, we understand your surprise. While the dish is listed as "fish and chips," we always ask our guests what kind of side they would prefer, as some specifically request to avoid fries. Our goal is to be as flexible as possible to suit everyone’s preferences — but we take note that this may not have been clear enough in your case, and we will make sure to improve on that point.

Thank you again for your comments, and we hope to have the pleasure of welcoming you back soon.

Wishing you all the best and a pleasant day.
The Brit Hotel Caen Herouville Team

Hello,

Thank you very much for your kind and detailed feedback! We're delighted to hear that you enjoyed the warm welcome from our staff, the variety and quality of our breakfast, and the comfort of your room.
It's always a pleasure to know our guests have had a pleasant and peaceful stay. We hope to welcome you again soon!

Wishing you all the best and a pleasant day.
The Brit Hotel Caen Herouville Team

Hello,

Thank you very much for taking the time to share your experience with us and for your kind words.

We are delighted to hear that you had a very pleasant stay with us. It is wonderful to know that the gentleman who greeted you upon your arrival and departure was polite and helpful. We pride ourselves on providing exceptional customer service, and your feedback is greatly appreciated.

We are also pleased that you found your room to be lovely and comfortable. Our team works hard to ensure that our guests feel at home and enjoy their stay. Additionally, we are glad that you found our pricing to be excellent, as we strive to offer great value for our guests.

We look forward to welcoming you back in the future and hope to provide another wonderful experience.

Thank you again for your positive review and support.

Wishing you all the best and a pleasant day.
The Brit Hotel Caen Herouville Team